Every conversation across voice, WhatsApp, SMS, and email, threaded by lead.
[Pulse AI outbound call: Maya] (full transcript) Maya: "Hi, is that Gary? This is Maya calling from Thermal Guardian. You just enquired on Facebook about loft insulation, so I am calling to help you get that sorted. Have I caught you at an OK moment?" Gary: "Oh, yes, that was quick. Go on then, the upstairs rooms are freezing and the bills are mad at the moment." Maya: "I am sorry to hear that, let us fix it. First, do you own the property? And what kind of house is it?" Gary: "Yes, I own it. It is a 1930s semi in Chelmsford. The loft has some old insulation but it is thin and patchy now. Bills are about 245 a month." Maya: "That is exactly what we handle. A loft top-up will make a real difference upstairs. If the survey looks good, would you want this done in the next month or two?" Gary: "Sooner the better really. Ideally within six weeks before it gets colder again." Maya: "Brilliant, you qualify on all counts. I can get a surveyor out to you. I have Tuesday 16 June at 10am free with our Chelmsford-area surveyor. Shall I lock that in? Reece, our installer, will follow up afterwards with the quote." Gary: "Yes, perfect, book it in."
Hi Gary, your Thermal Guardian loft survey is booked for Tue 16 Jun, 10:00. Your surveyor will call ahead on the day. Reply CHANGE to rebook. Thanks for chatting with Maya.
Subject: Your loft survey is confirmed: Thermal Guardian Gary, Thanks for speaking with our team. Your loft insulation survey is confirmed: Date: Tue 16 Jun, 10:00 Surveyor: Thermal Guardian London Surveyors Property: 1930s semi, Chelmsford After the survey, Reece Squire will call you with a fixed quote. There is nothing to pay for the survey. Thermal Guardian
Gary, quick reminder from Thermal Guardian: your loft survey is tomorrow, Tue 16 Jun at 10:00. Please make sure the loft hatch is accessible. Any questions, just reply here.
[Pulse AI voicemail: Maya] "Hi, this is Maya from Thermal Guardian. I tried to reach you about your loft insulation enquiry but could not get through. I will try again shortly, or you can call us back any time. Thank you."
Hi Denise, this is Thermal Guardian. Maya proposed a survey for your Ecowool top-up on Thu 18 Jun at 13:00. Reply YES to confirm or CHANGE for another slot.
Subject: Your ProPERLA coating is complete: Thermal Guardian Thank you for choosing Thermal Guardian. Your damp-wall coating is finished and your guarantee certificate is attached. We would love a quick review if you have a moment. Thermal Guardian
Hi Owen, no rush at all. When your mortgage timeline firms up and you are ready to sort the spray-foam removal, just reply here and we will get a survey booked. Thermal Guardian.